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Privacy Policy on tunaslot

When you open an account with us, your personal information and payment details are protected under clear, transparent rules.

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tunaslot Privacy Policy on tunaslot
REACH OUR TEAM

How to Contact Us About Your Privacy

Our customer support team is available to answer questions about how we handle your data and to help you exercise your privacy rights. You can reach us via live chat in the account menu, email our privacy team, or submit a formal request through your account settings. Response times depend on your request type; simple questions are answered within one business day, and formal data requests within 14 days where local law permits.

Team online

Live Chat Support

Available daily from 08:00 to 22:00 WIB. Open the chat widget in your account lobby to ask privacy questions instantly.

Email Privacy Team

Send a detailed request to [email protected]. Include your account username and describe exactly what information you need.

Account Settings Portal

Navigate to Settings > Privacy & Data to request copies of your information, update permissions, or withdraw consent to analytics.

SECURITY & CONTROL

How We Protect and Manage Your Information

Your account security is built into every system we operate. We encrypt all payment and personal data in transit and at rest using industry-standard protocols.

Encryption Standard

All personal data and payments are encrypted using TLS 1.3.

Cookie Management

We use functional cookies to keep you logged in and analytical cookies to understand how you use the lobby.

Account Access Control

Enable two-factor authentication in Security settings to add an extra layer to your password.

Data Retention Policy

We keep your account data active for as long as you play.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners), identity verification services, and fraud-prevention partners.

Your Data Rights

You can request a copy of all data we hold, correct inaccurate information, or request deletion.

Privacy Policy FAQ

Below are answers to the questions we hear most often about how we collect, use, and protect your data. If your question is not covered here, reach out to our support team.

We need your full name, email address, phone number, date of birth and a copy of your government-issued ID or passport for verification. This depends on local law and our anti-fraud requirements. Some regions may require additional documentation, which we request during account setup.

Payment data is encrypted immediately upon entry and never stored on our servers in readable form. Your deposit via DANA, OVO, GoPay or QRIS is processed through our partner's secure gateway. We do not retain full card or wallet details; only transaction IDs and amounts are logged for your withdrawal record.

Yes. Open your account Settings, go to Privacy & Data, and select Export My Data. We compile your file within 14 days and email it to your registered address. You can also email [email protected] with your account username to request the same.

Once you close your account, we retain personal data for 12 months to resolve disputes and comply with payment processor requirements. After that period, we delete or anonymize your records, unless local law requires longer retention. Financial transaction data is kept for 7 years where local law permits.

No. We never sell your personal information. We do not share it with advertisers or marketers without your explicit permission. We share data only with payment processors, identity verification services, and fraud-prevention partners strictly necessary to run your account and deposit/withdrawal.

Contact us immediately via live chat or email [email protected]. Change your password and enable two-factor authentication in Security settings. We investigate unauthorized access within 24 hours and notify you of findings and any protective steps we take.

Functional cookies that keep you logged in are required for gameplay. Analytical cookies that track lobby usage are optional. Manage all cookies in your Privacy & Data settings. Disabling analytics does not affect your ability to play slots, live tables or place sports bets.